Customers

Viewing your customer list

Go to Customers in your dashboard sidebar. Sellvy automatically creates a customer record whenever someone makes a purchase from your store. The customer list shows:

• •Customer email address
• •Total amount spent across all orders
• •Number of orders placed
• •Country (detected from IP address)
• •Date of first and most recent purchase

Use the search bar to find customers by email. You can sort the list by total spent, order count, or most recent order to identify your top buyers.

Customer profiles and order history

Click on any customer to view their full profile. The profile page includes:

• •Order history — A complete list of every purchase this customer has made, with links to each order detail page.
• •Spending summary — Total revenue from this customer, average order value, and their most purchased products.
• •Location data — Country and region detected from their purchase IP addresses.

Blacklisting customers

If you need to prevent a customer from making future purchases, you can add them to your blacklist. This is useful for dealing with fraudulent buyers, serial chargebackers, or abusive customers.

To blacklist a customer:

1. Go to the customer profile page.
2. Click the Blacklist button.
3. Optionally add a reason for your records (e.g., “Chargeback fraud”).
4. Confirm the action.

Blacklisted customers will see an error message if they try to purchase from your store. Their email and IP address are both blocked. You can remove someone from the blacklist at any time from their profile page.

Customer communication

Sellvy provides several ways to communicate with your customers:

• •Automatic emails — Order confirmations, delivery notifications, and PDF receipts are sent automatically after every completed purchase.
• •Email campaigns — Send marketing emails, product announcements, or special offers to your entire customer list or targeted segments. See the Email Campaigns guide for details.
• •Support email — Set a support email address in your store settings so customers can reach you directly. This email is shown on receipts and your storefront.

Data and privacy

Customer data is stored securely and only accessible to you. Sellvy does not share your customer information with other sellers or third parties. If a customer requests their data be deleted (GDPR, CCPA, etc.), you can remove their record from the Customers page. Deleting a customer removes their personal information but preserves anonymized order records for your financial reporting.